ONLINE BOOKINGS REFUND POLICY

  • It is mandatory to contact MAHABAHU for all refunds, as the airline will not be able to refund your tickets booked at "https://digitaltraveltrip.com".
  •  All cancellations made directly with the Airline need to be intimated to MAHABAHU by Email or Phone in order to initiate the refunds process
  • Processing times for cancellation and refund requests vary.
  • Convenience fees paid at the time of booking is a non-refundable fee and same shall be applicable on all cancellations including any partial cancellation requests
  • The refund will be credited back to the same account from where the payment was made. For example, if the User used a credit card, Company will make an appropriate charge reversal. If the User used a debit card, Company will credit the money back to the debit card.
  • On the event of cancellation and refund of partially utilized tickets upfront discount and promo code discount availed at the time of booking would be deducted from the refund amount.
  • In case, where the user has cancelled his/her booking directly with the airlines, he/she will need to inform Company with valid documentation to initiate the refund process. It is advisable to contact Company within 48 hours of the cancellation request.
  • The meal amount is non-refundable. (Refundable only if the flight is cancelled by the airlines).
  • Company will be able to initiate customer's refund only after receipt and/or confirmation of refund from the airline.
  • Same rule is for both tour packages and Hotel bookings.